Owls Hall, Farm Blackmore End, Braintree, Essex CM7 4DF
CONTACT OWLS HALL
01371 850 537

Insurance claim

IS YOUR SEPTIC TANK COVERED BY YOUR HOME INSURANCE?

If your septic tank fails or becomes damaged, it’s an issue that needs immediate attention before it becomes a big, and smelly, problem. Like any big piece of kit in your home and garden it can be costly to replace the tank or the drainage should it become damaged, but what many homeowners don’t know is that the cost may be covered by their homeowner’s insurance.

If it’s accidental damage, then you’re likely to be covered

Most insurance policies will cover you for accidental damage to underground services, which includes your septic tank, sewage treatment plant, drainage field and all connecting pipes. Just as your insurance would cover you if a tree fell on your house or if a burst radiator flooded your living room, your outside and underground systems are likely to be covered in the same way.

Of course, the precise definition of what is covered by your particular insurance will be different for everyone and depends on the individual insurer but generally, you will be covered for damage to the tank, soakaway or pipework due to:

  • An increase in pressure of the surrounding water
  • A vehicle driving over the system and damaging it
  • Tree roots growing into the system or pipework
  • Ground movement

How do I make a claim?

Give us a call and we’ll manage the whole process for you.

We work with a team of expert loss adjustors, who are regulated by the Financial Conduct Authority (FCA) to manage claims on behalf of our customers. You get peace of mind that you are working with experienced British Water accredited engineers who understand the specialist nature of sewage treatment plants, and insurance experts who will ensure that you get the money that you are entitled to.

We’ll provide all of the paperwork and deal with the insurance company for payment, so you don’t have to. And, of course, we’ll explain everything at every stage so you completely understand the process and the solution that we recommend.

Not sure if you can make a claim?

Get in contact and give us a few details about your system and the problems you are experiencing and we’ll give you advice over the phone. You can always book an engineer visit for a complete diagnosis, which is recoverable should you decide to proceed and make the insurance claim through us.

Don’t worry if you can’t make a claim, our engineers can talk through all of your available options and give advice on steps you can take to get your system up and running again.

CALL US NOW

Need help and would like to speak to us?
Calls will be charged at the local rate

01371 850 698

EMAIL US NOW

Email our customer care team at Owls Hall
and we will get back to you.

sales@owlshall.co.uk